Refund policyWe hope you like our products! If you are not satisfied, please contact us within 10 days of receiving the order. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will replace, refund, or exchange items with our discretion. Items need to be unused and returned in good condition. You MUST contact us first before returning a product.
Custom labels are not returnable or refundable unless we made an error. Any design or text errors on our part will be reprinted and reshipped for free. If we print a label proof as approved by you, we will reprint for 50% of the replacement cost plus shipping. If you have a date pre-printed on a label, this is a "custom" label and cannot be returned or refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend mailing items back with USPS tracking for domestic orders. We don’t guarantee that we will receive your returned item. Please mail labels back to us in a rigid envelope so they aren't damaged in shipping.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days.
Delivery dates are NOT guaranteed. We only ship with the USPS, so we can only give estimated delivery times. Custom orders will NOT be refunded if they do not arrive when you need them. Please review all processing and shipping times before placing your order.
PLEASE NOTE: Colors on computer monitors may vary slightly from the actual printed labels. If you are unhappy with the color on your labels, we can reprint for 50% of the replacement cost plus shipping. We DO NOT offer color matching services. We cannot guarantee labels will match existing printed wedding materials, etc. Also, colors will vary some on reprinted labels.
Orders will not be refunded for items not received from incorrect shipping addresses. If an order ships to the wrong address, we will refund your order minus shipping costs once it arrives back to us. We will not mail a new order until we receive the original item back.
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